سياسة الخصوصية
www.sedra-iq.comنحترم خصوصيتك ونحرص على التعامل مع بياناتك الشخصية بمسؤولية. توضح هذه السياسة البيانات التي نتعامل معها عند استخدامك موقع سدرة العراق (www.sedra-iq.com)، وكيفية استخدامها ومشاركتها وحمايتها، وكيف يمكنك التواصل معنا بشأنها.
الجهة المسؤولة عن بيانات العملاء: شركة الإنجاز للوكالات التجارية محدودة المسؤولية
الشركة هي الوكيل الرسمي والحصري لعلامة سدرة في العراق، وتتولى تشغيل الموقع وبيع المنتجات وتنفيذ الطلبات من خلاله. ويشير لفظ «نحن» في هذه السياسة إلى الشركة المذكورة. تسري هذه السياسة على خدمات موقع سدرة العراق، ولا تشمل مواقع سدرة الأخرى التي تخضع لسياسات الخصوصية الخاصة بها.
1. البيانات التي نجمعها
بحسب طريقة استخدامك للموقع والخدمات التي تطلبها، قد نتعامل مع البيانات التالية: بيانات التعريف والتواصل، مثل الاسم ورقم الهاتف والبريد الإلكتروني وعنوان التوصيل بيانات الحساب وتفضيلاته والمنتجات الموجودة في سلة التسوق وسجل الطلبات بيانات المعاملات، مثل قيمة الطلب وطريقة الدفع وحالة العملية ومرجعها المراسلات والاستفسارات والشكاوى والمعلومات أو الصور التي ترسلها إلى خدمة العملاء بيانات تقنية مرتبطة باستخدام الموقع، مثل عنوان بروتوكول الإنترنت، ونوع الجهاز والمتصفح، وسجلات الدخول والتصفح، والبيانات المرتبطة بملفات تعريف الارتباط بحسب الأدوات المفعّلة نحصل على هذه البيانات منك مباشرة، ومن استخدامك للموقع، ومن مزودي الخدمات بالقدر المرتبط بمعاملتك، مثل تأكيد الدفع أو تحديث حالة التوصيل. قد يتعذر تنفيذ الطلب أو تقديم خدمة معينة إذا لم تزودنا بالبيانات اللازمة لها.
2. How We Use Data
We use your data for purposes related to our services, including:
Creating and managing accounts, processing orders and arranging payment and delivery
Sending order confirmations and status updates and communicating about fulfilment
Responding to enquiries and handling complaints and exchange or return requests
Protecting accounts and transactions and reducing fraud and misuse of the website
Operating and maintaining the website, understanding problems and improving performance and the user experience
Keeping necessary records and meeting legal and accounting obligations
Sending offers and marketing communications in accordance with your choices and any required consent
Placing an order does not automatically constitute consent to receive marketing communications. You may request that these stop at any time. Necessary messages relating to your orders or account will continue.
3. Sharing Data
We share data to the extent necessary for the specified purpose with organisations that help us provide our services, such as delivery companies, payment providers, hosting and technical support providers, and customer communications services. For example, the delivery provider needs the recipient’s name, address and telephone number to complete delivery.
We seek to limit these organisations’ access to and use of data to what is necessary to provide their services and meet their legal obligations. We may also disclose data to fulfil a legal obligation or a binding request from a competent authority, or to protect our rights and customers’ rights in accordance with the law.
We do not sell your personal data to third parties.
4. Payment Data
When you choose electronic payment, the transaction is processed through the provider available for that payment method. The payment provider may receive the data necessary to process and verify the transaction under its own policy and terms. We handle the transaction information necessary to confirm payment, manage the order and process refunds where applicable.
Do not send your full card number, card security code or one-time verification codes by email or through Customer Service messages. Use the dedicated payment interface to enter payment details.
5. Cookies and Embedded Services
The website may use cookies and similar technologies to operate essential features, such as maintaining your session, shopping cart and language preferences. If analytics or marketing tools are used, they are subject to your choices and any consent required by the nature of the tools and applicable law.
You can manage cookies through your browser settings and through website preference tools where available. Disabling essential cookies may affect certain website features or your ability to complete an order.
Pages may include content from external services, such as video players. When this content loads or you interact with it, the external service may receive technical data or use cookies in accordance with its settings and privacy policy.
6. Data Processing Locations and Retention
Some providers of technical services to the website may host or process data outside Iraq, depending on where their systems are located. When using these services, we take account of data protection requirements and applicable laws.
We retain data for as long as necessary for the purposes described in this policy, including fulfilling orders, managing accounts, handling complaints and meeting legal and accounting obligations. Retention periods vary according to the type of data and its purpose. When data is no longer needed, we delete it or make it incapable of being linked to an identifiable person, subject to any information we are legally required to retain.
7. Data Security
We take reasonable organisational and technical measures to protect data against unauthorised access, use, alteration or disclosure. Access is restricted to those who need the data to perform their duties. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Please keep your account credentials confidential and notify us if you suspect unauthorised access to your account.
8. Your Requests and Choices
You may contact us to request access to your personal data, correct or update it, request its deletion or the closure of your account, or stop marketing communications. We handle these requests in accordance with applicable laws, the nature of the data and the obligations associated with it.
We may request appropriate information to verify your identity before acting on a request, to protect your data. We may need to retain certain records, such as legally required transaction records or data relating to an ongoing dispute, even after an account is closed. Where relevant, we will explain why we cannot fulfil any part of your request.
9. Updates to This Privacy Policy
We may update this policy when our services, data handling practices or legal requirements change. The revised policy will be published on the website with its update date, and material changes will be communicated appropriately. Any new use that requires separate consent will be subject to obtaining that consent.