Welcome to the Sedra Iraq website (www.sedra-iq.com). Please read these terms before using the website or placing an order. By using the website or placing an order through it, you agree to the terms below, together with the Privacy Policy and the shipping and exchange policies published on the website.

Website Operator and Seller: Al-Enjaz for Commercial Agencies Limited Liability Company

Tax Number: 902304879

The company is the official and exclusive agent for the Sedra brand in Iraq. It operates the Sedra Iraq website, sells products and fulfils orders placed through it. References to “we,” “us” and “our” in these terms mean Al-Enjaz for Commercial Agencies Limited Liability Company. These terms apply only to purchases made through the Sedra Iraq website and do not amend the terms applicable to Sedra Kuwait.

1. Website Use and Accounts

The website allows you to browse and purchase Sedra products through the services available in Iraq. You must provide accurate and current information when creating an account or placing an order, keep your login details confidential and notify us if you notice any unauthorised use of your account. We may suspend or restrict an account in cases of fraudulent activity or a breach of these terms, while respecting your rights relating to existing orders.

2. Products and Displayed Information

We work to provide accurate product descriptions, images and prices. The appearance of colours or packaging may vary slightly depending on your screen or updates made by the manufacturer, without changing the product’s essential specifications. If we identify a material error in a product description or price, we will contact you to confirm the correct price or description before fulfilling the order. You may cancel the affected item if you do not agree to the correction.

3. Prices and Orders

Prices are displayed in Iraqi dinars (IQD). Product prices, delivery charges and any other applicable amounts are shown before you confirm your order. Submitting an order constitutes a request to purchase, and fulfilment is subject to product availability and our confirmation. If an item you ordered is unavailable, we will inform you of the available options and refund any amount paid for that item as appropriate to the payment method used and applicable regulations.

Prices and offers may change from time to time. The price shown when you confirm your order applies to that order, unless there is an obvious error that we notify you of before fulfilment. Promotional offers are subject to their stated terms and validity periods.

4. Payment

Only the payment methods displayed at checkout are available. You must pay the final confirmed order total using your selected payment method. If an electronic payment cannot be processed, we will not consider it received until the payment provider confirms that the transaction was successful. Refunds are processed in accordance with the Returns and Exchanges Policy published on the website, using the original payment method wherever possible.

5. Delivery

Available delivery areas, charges and estimated delivery times are displayed at checkout or in the Shipping Policy published on the website. Delivery times depend on order confirmation, the delivery address, accessibility and availability. Please provide an accurate address and telephone number and cooperate with the delivery team. If there is a significant delay or we are unable to deliver your order, we will contact you to arrange an appropriate resolution. You may contact us about any order that has not arrived or has arrived incomplete or damaged.

6. Returns, Exchanges and Complaints

We do not accept product returns or exchanges except in the following cases:

An error on our part in preparing the order or dispatching the product

The product arrives damaged

The product has a manufacturing defect

Please contact Customer Service and provide your order number so that we can review and verify the issue and arrange the appropriate exchange or return, subject to your consumer rights under Iraqi law.

7. Communications and Privacy

We may contact you about your account and orders using the contact details you provide. The collection, use and protection of your personal data are governed by the Privacy Policy published on the website. Marketing communications are sent in accordance with your available choices and consent. You may request that they stop by using the available unsubscribe option or contacting us.

8. Acceptable Use

You must not use the website unlawfully, attempt to compromise or disrupt it, use another person’s account without permission, or publish content that infringes the rights of others. We may take appropriate action to protect the website and its users in the event of a violation.

9. Intellectual Property

Rights to the trademarks, logos, text, images, designs and other materials published on the website belong to their respective owners or authorised licensees. They may not be copied or used commercially without the rights holder’s permission. Using the website does not grant you any rights to the brand or its content.

10. Website Availability and Liability

The website may be temporarily unavailable for maintenance or due to technical circumstances beyond our control. We make reasonable efforts to restore the service and resolve issues. Nothing in these terms shall be interpreted as excluding liability in respect of consumer rights or obligations that cannot be excluded under Iraqi law.

11. Changes to These Terms

We may update these terms when necessary. The revised version will be published on the website together with its update date. The terms displayed when an order is confirmed apply to that order, unless otherwise required by law. Continued use of the website after an update is published constitutes acceptance of the revised terms for subsequent use.

12. Complaints and Governing Law

For enquiries or complaints, please use the contact details published on the “Contact Us” page of the Sedra Iraq website. We will seek to resolve complaints directly and amicably. Transactions made through the Sedra Iraq website are governed by the laws applicable in the Republic of Iraq, without prejudice to consumer rights or the remedies available under the law.